Help & FAQ

Questions, comments, or concerns?

Send us an email at hello@sarkabotanicals.com

 

ABOUT SARKA BOTANICALS

Sarka Botanicals is a skincare brand founded by Sarka Halas on a belief that less is more. All of our botanical skincare products are gender, age, and skin-type neutral and are designed to be versatile, multi-functional and multi-correctional in their use.

All of our paper packaging can be recycled with household recycling. We use Miron glass packaging for our products and we encourage you to recycle and reuse this beautiful glass packaging. Miron glass is fully recyclable. For more about our sustainability initiatives, read here.

Our products are produced in London, England. We source our ingredients from the U.K., Europe, and to a lesser extent, Canada, the U.S., and Japan. All of our formulas are EU-compliant. 

Our products are cruelty free and 100% vegan.

We have a broad list of ingredients our products are formulated without. Our products are free from BHA/BHT, EDTA, ethanolamines, silicones, parabens, palm oil and palm-derived ingredients, phthalates, petrochemicals, polyethylene glycol, SLS, synthetic fragrance, and synthetic colours.

We use certified organic, biodynamic, or wildcrafted plants as much as possible. We use some synthetic ingredients (like ascorbyl tetraisopalmitate, for example) because they are not found in nature.

RETURNS & EXCHANGES

We accept all major credit cards, Paypal, Apple Pay and GooglePay.

Yes, we accept gift cards as a form of payment. You can purchase them here.

We do not currently offer a sampling program, but we offer 10ml travel sizes of our face oils here.

We ship globally. Please keep in mind that for shipments outside of the U.K., your package may be subject to taxes, fees, customs duty, levies or other charges related to customs once the package reaches its destination.

 

Sarka Botanicals is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.

 

For a detailed look at our shipping costs, please look here.

Packages ship from London, U.K. within 1-2 business days of your order confirmation via Royal Mail 1st Class. For a detailed look at our shipping costs, please look here.

If you need to edit or cancel your order, you may do so within the first hour of ordering directly via the confirmation email. If you cannot locate your confirmation email, please contact customercare@sarkabotanicals.com. We will do our best to accommodate your request, but cannot guarantee an edit to your order beyond the one hour period.

Upon shipping, you will receive an email containing your shipping information and a link to track it.

We hope you are happy with your order. However, if for any reason you are not, we offer a full refund, exchange or replacement if the order is returned to us within 28 working days, unopened, unused and in its original condition.

 

We are unable to refund postage and courier costs. For our overseas customers, we are unable to refund any customs fee or local taxes.

 

If you would like to return a product, please email us at customercare@sarkabotanicals.com to arrange a return. We do not accept unauthorized returns. We are not responsible for returns lost in transit. Please note you are responsible for any delivery costs incurred in returning any orders. We reserve the right to refuse a refund if items are non-saleable.

If you receive any products that are damaged or are not of the highest quality, we will offer you a replacement free of charge. Please email customercare@sarkabotanicals.com.

OUR PRODUCTS

Botanicals oils are packed with vitamins, minerals and phytonutrients that are suitable for most most skin types, including dry, oily, combination, and sensitive and irritable skin and including those with eczema, rosacea, and other irritable skin conditions

 

We recommend allowing at least four weeks for your skin to adapt to a new product. Our product pages have more information about botanical oils, extracts, and herbs. If you have any questions, please email us at: customercare@sarkabotanicals.com 

We do not use any synthetic fragrances. We do not add any essential oils in our face oils and serums.

 

Essential oils do not feature prominently as active ingredients in any Sarka Botancials products because they can cause sensitized skin and a disrupted skin barrier.

Our products do not contain any wheat, soy, or dairy. All ingredients are listed on each product page.

It is a myth that using plant-based oils causes greasy skin and clogged pores. Acne prone skin usually responds well to botanical oils as they help to nourish skin cells, lock in moisture, and protect skin from the external environment.

 

Our botanical oils contain anti-bacterial, anti-inflammatory and sebum regulating properties that with a part of skin care regime, can help in the treatment of acne. Long-standing acne can be a very complex issue and we recommend seeing a professional to treat it.

Your health and well being is a top priority for us and our ingredients are listed on each product page. Our products don't contain essential oils that may irritate the skin. However, if you have very sensitive skin we recommend you do a patch test before enjoying our products. If you have any questions, please email us at customercare@sarkabotanicals.com

Our products are safe to use before, during, and after pregnancy. If however, you have any concerns, please consult your doctor.

Yes, all our formulas can be used with other products. Due to their hydrating and rejuvenating effects, our formulas are especially effective with retinoid and exfoliating treatments.

Don't worry if your product is slightly different than how you remember it. We use natural ingredients, so the colour, scent, consistency, or texture may vary slightly between batches. We use unrefined, minimally processed botanical ingredients and these products are not mass produced or standardized.

PRESS & PARTNERSHIPS

We are always interested in new opportunities! Send us an email at partners@sarkabotanicals.com.

For press opportunities please contact us at press@sarkabotanicals.com. If we think it's the right opportunity, we will follow up.

All wholesale inquiries can be directed to partners@sarkabotanicals.com.