HELP & FAQ
QUESTIONS, COMMENTS, OR CONCERNS?
Send us an email at email@example.com
ABOUT SARKA BOTANICALS
Sarka Botanicals is a skincare brand founded by Sarka Halas, combining ancient plant wisdom and modern botanical skincare innovation. All of our skincare products are gender, age, and skin-type neutral and are designed to be high-performance and multi-functional in their use.
All of our paper packaging can be recycled with household recycling. We use Miron glass packaging for our products and we encourage you to recycle and reuse this beautiful glass packaging. Miron glass is fully recyclable. For more about our sustainability initiatives, read here.
Our products are handmade, small-batch, and produced in our studio in London, England. All of our formulas are EU-compliant and third-party tested.
Our products are cruelty-free and 100% vegan
We have a broad list of ingredients our products are formulated without. Our products are free from BHA/BHT, EDTA, ethanolamines, silicones, parabens, palm oil and palm-derived ingredients, phthalates, petrochemicals, polyethylene glycol, SLS, synthetic fragrance, and synthetic colours.
We use certified organic, biodynamic, or wildcrafted plants as much as possible. We use some synthetic ingredients (like ascorbyl tetraisopalmitate, for example) because they are not found in nature.
RETURNS & EXCHANGES
We accept all major credit cards, Paypal, Apple Pay and GooglePay.
We ship globally. Please keep in mind that for shipments outside of the U.K., your package may be subject to taxes, fees, customs duty, levies or other charges related to customs once the package reaches its destination.
Sarka Botanicals is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.
For a detailed look at our shipping costs, please look here.
If you need to edit or cancel your order, you may do so within the first hour of ordering directly via the confirmation email. If you cannot locate your confirmation email, please contact firstname.lastname@example.org. We will do our best to accommodate your request, but cannot guarantee an edit to your order beyond the one hour period.
Upon shipping, you will receive an email containing your shipping information and a link to track it.
We hope you are happy with your order. However, if for any reason you are not, we offer a full refund, exchange or replacement if the order is returned to us within 28 working days, unopened, unused and in its original condition.
We are unable to refund postage and courier costs. For our overseas customers, we are unable to refund any customs fee or local taxes.
If you would like to return a product, please email us at email@example.com to arrange a return. We do not accept unauthorized returns. We are not responsible for returns lost in transit. Please note you are responsible for any delivery costs incurred in returning any orders. We reserve the right to refuse a refund if items are non-saleable
If you receive any products that are damaged or are not of the highest quality, we will offer you a replacement free of charge. Please email firstname.lastname@example.org.
Botanicals oils are packed with vitamins, minerals and phytonutrients that are suitable for most most skin types, including dry, oily, combination, and sensitive and irritable skin and including those with eczema, rosacea, and other irritable skin conditions.
We recommend allowing at least four weeks for your skin to adapt to a new product. Our product pages have more information about botanical oils, extracts, and herbs. If you have any questions, please email us at: email@example.com
We do not use any synthetic fragrances. We do not add any essential oils in our face oils and serums. Essential oils do not feature prominently as active ingredients in any Sarka Botancials products because they can cause sensitized skin and a disrupted skin barrier.
Our products do not contain any wheat, soy, or dairy. All ingredients are listed on each product page.
It'S a myth that using plant-based oils causes oily skin and clogged pores. Acne prone skin usually responds well to botanical oils as they help to regulate sebum production and protect skin from the external environment.
Our botanical oils contain anti-bacterial, anti-inflammatory and sebum regulating properties that with a part of skin care regime, can help in the treatment of acne. Long-standing acne can be a very complex issue and we recommend seeing a professional to treat it.
Your health and well being is a top priority for us and our ingredients are listed on each product page. If you have very sensitive skin we recommend you do a patch test before enjoying our products. If you have any questions, please email us at firstname.lastname@example.org
Our products are safe to use before, during, and after pregnancy. If however, you have any concerns, please consult your doctor.
Yes, all our formulas can be used with other products. Due to their hydrating and rejuvenating effects, our formulas are especially effective with retinoid and exfoliating treatments.
Don't worry if your product is slightly different than how you remember it. We use natural ingredients, so the colour, scent, consistency, or texture may vary slightly between batches. We use unrefined, minimally processed botanical ingredients and these products are not mass produced or standardized.
PRESS & PARTNERSHIPS
We are always interested in new opportunities! Send us an email at email@example.com.
For press opportunities please contact us at firstname.lastname@example.org. If we think it's the right opportunity, we will follow up
All wholesale inquiries can be directed to email@example.com.